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REFUND POLICY

Fat Filly's Refund Policy

At Fat Filly's, we are committed to serving you high-quality, delicious food and ensuring your satisfaction. If you are unsatisfied with your order, we are here to help.

Refunds and Replacements

Eligibility: Refunds or replacements will be considered for the following reasons:

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Incorrect order received.

Food quality issues not meeting our standards.

Missing items in the order.

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Timeframe: Requests for refunds or replacements must be made within 2 hours of your purchase. Proof of purchase may be required.

 

Resolution Options: Depending on the situation, we may offer:

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A replacement for the affected item(s).

A refund issued to your original payment method.

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Non-Refundable Items

Custom orders or modifications made at the customer’s request may not qualify for refunds unless there is an error on our end.

Food that has been mostly consumed or consumed in full will not be eligible for refunds.

How to Request a Refund

To request a refund or replacement, please contact us with the following information:

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  • Your name and contact details.

  • A description of the issue and your order details.

  • Any supporting evidence, such as a receipt or photo.

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You can contact us here or reach us via:

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Our team will review your request promptly and aim to resolve it immediately.

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